Monday, October 26, 2009

Banking on the Kindness of Strangers

Last week Jeana took us to see a surgeon regarding Wick's arm. We had to drive a long way, on unfamiliar roads, and for a long stretch we were on a toll road.

As we approached the toll road, I said I needed to make a pit stop. With all the meds I take, that's a pretty frequent request.

Unfortunately, the lead-up to the toll road is rather desolate--no convenience stores, or fast-food places, or anything else that we could see. Finally, the last exit before getting on the toll road, we saw a bank.

I told Jeana to pull over at the bank. She said, are you going to ask to use their restroom?

I said, any port in a storm.

As I hobbled through the door with my cane, a lovely young lady with a charming smile asked, how may we help you today?

I said, may I use your restroom?

She could have just pointed, but she walked me across the lobby, past the tellers and the glassed-in offices, to a door leading to a hallway where the restrooms were.

With a gracious Vanna White motion, she said, Please let us know if there is anything else we can do for you.

Wow. How lovely, to be treated as a welcome guest, even though I did not have any legitimate bank business to transact, and don't even have an account at that office.

Aren't people kind?

1 comment:

Theresa said...

That is awesome customer ettiquet(?)!!

Did the doctor's appointment go well??