Wednesday, September 10, 2008

Winnebago: Waiting for Service. Chapter 4

We bought our Winnebago Journey from McClain's in November.

By June, we had accumulated a list of nine items that needed attention. We called for a service appointment, and were told that it would take about a week to fix everything. Since we were planning a cruise, we set up the appointment for the week we would be gone.

What with the cruise, and a couple of days' travel time, we got back ten days later.

Nothing had been done.


The service manager at McClain's offered us a parking spot so that we could stay in the RV at night, while they worked on it during the day.

None of the items were major--things like a radio that had never worked, a water heater that sometimes worked and sometimes didn't, the energy control panel that burned up, and an air conditioner vent that was broken when the Winnebago was delivered.

The service manager had no excuse for why the work was not done while we were gone.

Most of the items were finally fixed, a week later, but they never did fix the radio. McClain's ordered a new one, but had it shipped to us. Wick took out the old one and installed the new one. It still didn't work right.

All the money we paid for a Winnebago, and the radio never worked right. We had to put a little one on the dash and plug it in.

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