Wednesday, September 10, 2008

Winnebago: "Industry Standard"? That's a hot one. Chapter 2

The out-of-round tire was only the beginning of our RV troubles.
We live in Texas. It gets hot here pretty much year 'round. So air conditioner problems are huge for us. When the dash air went out inn the Winnebago Journey, we found it most uncomfortable to drive anywhere in it. The "house" air simply couldn't keep up when we were going down the road.

So we made a trip to the Winnebago dealership for repairs. Now when we were buying the Winnebago Journey, we were careful to specify that we would be living in the Winnebago. Full-time. Not just on vacations. So we asked if full-time RVers get preferential treatment when problems arise. The salesman assured us that we would always go to the top of the list, head of the line, and usually get through within one day.

We spent the day at Freightliner, while they searched for a Schraeder valve. I have no idea what a Schraeder valve is, but apparently it is necessary for the operation of the dash air.

The Freightliner rep told us that in all of Dallas, Ft. Worth, and surrounding metropolitan area, there was no Schraeder valve to be found. He assured us that just as soon as one was located, it would be sent to his store immediately, and he would call us.

We waited.
And waited.
And waited.

Finally, after about six weeks, we called McClain's RV, where we had bought the Winnebago. The service manager said he still had not located a Schraeder valve. Wick asked to speak to the owner, Mr. McClain.

The service manager assured us that he would find a Schraeder valve. We made an appointment. When we got there, he said he still had not located a Schraeder valve.

After a rather warm discussion, the service manager vowed that he would fix our air conditioner that day.

We waited.
And waited.
And waited.

Finally, just before closing time, he told us that the valve had been located and installed.

We asked where he finally found it.

He took it out of another Winnebago on his lot.

We felt for the owners of the other Winnebago, but were delighted that our problem had been fixed.

Or so we thought.

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